Slides and Audio From “Forming Leading A Team of Experts” at Project Management Institute of Silicon Valley on Sep-17-2012. Audio includes a lively discussion.
Recap of Forming And Leading A Team of Experts
Audio
Or download directly from “Forming and Leading a Team of Experts [PMI-SV Sep-17-2012] (MP3)”
It was a great audience and a lively discussion around the issues that the talk explored.
Slides: Forming & Leading A Team of Experts
Presentation for Project Management Institute, Silicon Valley (PMI-SV)
by Sean Murphy, SKMurphy Inc. (Sept. 17, 2012)
Overview
- How To Spot An Expert
- Forming a Team of Experts
- Team Decision Making
- Blending Expertise
- Managing Tradeoffs and Constraints
How To Spot An Expert
- Can Make High Quality Judgments From Small Amount of Data In a
Short Time - Knows Key Questions
- Can Spot What’s Missing Or Does Not Fit
- Can Predict Outcomes
Question For The Audience: How Do You Recognize An Expert?
Challenges of Individual Expertise
- Accumulated Over A Decade or More
- Often Exhibits Unconscious Competence
- Insights May Not Be Available to Introspection
- “I’ll Know It When I See It”
- Examples
- Reading A Pap Smear
- A Gestalt: Whole Is More Than Sum Of Parts
- A Key Detail You See That Others Overlook
Example Of Expertise: Engineer
- Facts / Observations: Customer Symptoms
- Hypotheses: Root Cause
- Validate / Differentials (Sensitivity Analysis)
- Confirm/Disconfirm (Fault Tree Model)
- Propose Solution
- Outline Benefits (Likely Outcomes)
- Track Outcomes to Refine Rules & Models (Deliberate Practice)
Example Of Expertise: Physician
- Elicit Symptoms (May Include Tests)
- Offer a Diagnosis (Root Cause Analysis)
- Explain Differentials (Sensitivity Analysis)
- Suggest a Prescription (Course of Action)
- Outline Prognosis (Likely Outcomes)
- Use Outcomes to Refine Rules & Models Deliberate Practice
Expertise: Personal Mastery
- Master Not Only The Technical
- But Also Emotional Aspects Of a Problem
- Self-Debugging
- Deliberate Practice
- Predict Outcomes of a Decision & Follow-Up
- 10,000 Hour Rule (Ericsson)
- “They Can Because They Think They Can” Virgil
Recap: What Is Expertise?
- Ability To Make Quality Judgments From
- A Small Amount of Data
- Answers to Key Questions
- In A Short Time Frame
- Pattern Recognition From Key Details
- Deliberate Practice
- Predict Results
- Track Outcome & Reconcile With Prediction
Overview
- [x] How To Spot An Expert
- Forming a Team of Experts
- Team Decision Making
- Blending Expertise
- Managing Tradeoffs and Constraints
When the Problem Is Bigger Than One Person
- You Need a Team
- Often With Several Experts
- Shared Mission
Forming A Team of Experts
- A Common Mission or Desired End
- Metrics For Measuring Progress
- Shared Situational Awareness
- Each Member Can Link Their Actions to Goals
- Goals -> Roles -> Process -> Relationships
Product Team Example
- One Table / Two-Pizza Meeting
- Need Different Engineering Experts: Power, Mechanical, Software, …
- Engineering Is About Tradeoffs: Cost, Performance, Development Time
Individual Expertise vs. Team Decision Making
- Two Key Differences
- Trust
- Shared Situational Awareness
- New Challenge: Blending Expertise On A Team
Shared Situational Awareness
- Requires Active Communication
- Requires Tools and For Shared Memory
- Questions For The Audience:
- How You Foster Active Communication?
- What Tools Do You Use For Team Memory?
Recap: Forming A Team of Experts
- A Common Mission or Desired End
- Challenge is Large Enough To Foster Collaboration
- Goals -> Roles -> Process -> Relationships
- Foster Shared Situational Awareness
- Processes for Active Communication
- Tools For A Common Team Memory
Overview
- [x] How To Spot An Expert
- [x] Forming a Team of Experts
- Team Decision Making
- Blending Expertise
- Managing Tradeoffs and Constraints
Tradeoffs and Constraints
- Budget
- Time
- Performance
- Risk
Tradeoff and Constraints Example
- Board Level Design 1982-2012
- Analog and Digital Electronics
- Complex Parts -> PAL – > FPGA/ASIC
- Software
- Timing Megahertz -> Gigahertz
- Thermal: Forced Air Convection -> Liquid Cool
- Each Domain Needs an Expert And The Ability to Negotiate Tradeoffs
Tradeoff and Constraints Stories
- Transform Domain Specific Representation to Common Language For Analysis
- Written Code Specification vs. Mockup
- Isometric Drawing vs. 3D Cardboard Model
Question For Audience
- What Crises Has Your Team Managed?
- Who Were The Experts Around The Table?
- What Constraints Were The Most Important?
- What Constraints Were The Least Important?
Story: Losing Touch With The “Facts on the Ground” at the Customer
- Expertise Is No Good Without Facts
- Major Customer Sends New RFP
- With No Warning
- Due In Two Weeks
- Exec Team Left Largest Account on Autopilot
- Account Team Talked to Old Contacts
- But Customer Had A New Leadership Team
- Always “Go and See”
Questions For Audience
- Have You Even Been On a Team That Lost Touch With The
“Facts On The Ground” ? - When Your Map/Dashboard No Longer Matched What Was Happening?
- How Did You Realize It?
- How Did You Address It?
Story: Experts Always Have 3 Plans
- A Novice Follows a Recipe
- A Journeyman Knows a Method & Variations
- An Expert Knows Many Ways
- Mental Model of Unfolding Situation
- Defer Decisions Until “Last Possible Moment” When Deferring is a Decision
- Avoid Irreversible Changes When Fixing Crisis
- Start on Slow Sure Expensive Path to Fix & Work to Improve
Recap: Team Decision Making
- Common Language and Understanding
- For Constraints
- For Trade-offs
- Every Major Decision Should Document
- How Will We Tell If This Works
- When Will We Know?
- What Will We Do If It Doesn’t?
Questions For Audience
- What Project Plans Have You Helped to Create That
Included Backup Plans? - Plan B if Plan A Does Not Work
- What About a Plan for Unexpected Success?
Overview
- [x] How To Spot An Expert
- [x] Forming a Team of Experts
- [x] Team Decision Making
- Blending Expertise
- Managing Tradeoffs and Constraints
Final Recap:
- Experts Can Make Quality Judgments with a Small Amount of Data in a Short Time
- Experts Engage in Deliberate Practice:
- They Make Predictions & Update Based on Results
- A Team of Experts Requires
- A Challenge Big Enough To Foster Collaboration
- Goals -> Roles -> Process -> Relationships
- Shared Situational Awareness
About SKMurphy
- We Offer Customer Development Services
- New Technology Introduction
- Our Focus: Early Customers & Early Revenue
- We Assist On Strategic Decisions
- Niche Identification and Selection
- Pricing
- Negotiation Sequence and Framework
SKMurphy also offers the
Book Club For Business Impact
- Actionable Insights For Entrepreneurs and Change Agents
- Drawn From Panelist’s Experience
- Informed By Book or Article Content
- One Hour Webinar Format
- More Info at http://www.skmurphy.com/services/skmurphy-business-impact-book-club/
Thanks For Your Time
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- Marcelo Rinesi: The Expertise Light Speed Barrier
- Combine Clear Goals with Delegation Based on Expertise for High Impact
- We Help Teams of Experts Find Leads and Close Deals
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