Archive for November 13, 2014

Preventing & Managing Challenging Customer Situations

Written by Sean Murphy. Posted in Consulting Business, skmurphy

Here are my notes from tonight’s Professional and Technical Consultants Association (PATCA) meeting on “Handling Difficult Client Scenarios in an Agile and Effective Manner.” It was a candid discussion among primarily experienced consultants about real situations that were challenging–and frequently painful. Several good suggestions for preventing and managing challenging customer situations:

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