“The only certainty is a reasonable probability.” Edgar Watson Howe, “Country Town Sayings” We help clients to interview prospects in the early market for customer discovery purposes, we also help them have serious conversations with early customers periodically to capture their evolving perspective on the client’s offering. Sometimes we will do this on the client’s behalf […]
We Use a Wiki to Organize Customer Interviews Read More »
Tom Van Vleck has a great collection of software engineering stories on his site. One particularly good article is “Three Questions For Each Bug That You Find” which offers the following key observation: The key idea behind these questions is that every bug is a symptom of an underlying process. You have to treat the
Tom Van Vleck’s “3 Questions” Complement Root Cause Analysis Read More »
I recently took part in a small reunion of folks who worked on the “router software release” team at Cisco in the early years and I took it as an opportunity to jot down some rules of thumb I learned, mostly the hard way, about managing software releases. There is always a strong reason to
Making the Trains Run on Time: Software Release Read More »
A guest post by Edith Harbaugh that offers a number of practical tips and suggestions for managing email conversations with customers.
Managing Email Conversations With Customers Read More »
What’s your reaction when a previously unknown competitor pops out on the market? Perhaps they are better funded or staffed with famous entrepreneurs or they announce one or more significant customer deals. If your prospects are not bringing them up I would continue with Plan A. If you have selected an important problem to solve
Evaluating and Reacting to New Competitors Read More »
The essence of entrepreneurship is a free exchange of value–what the Romans called “quid pro quo”–that leaves all parties better off: no one loses.
Zero Sum vs. Quid Pro Quo Read More »
I mentioned in “Uncertain Times” that we are in the midst of economic and technology transitions that have vastly increased the turbulence of our environment. I have found two rules of thumb useful guides: “It may looks like a crisis but it’s only the end of an illusion.” Gerald Weinberg in Secrets of Consulting “Innovation
And would some Power the small gift give us To see ourselves as others see us! It would from many a blunder free us, Robert Burns “To a Louse“ It can be very difficult to understand how we appear to others. When I was rehearsing the “2011 New Years Greeting” there as a monitor next
To See Ourselves As Others See Us Read More »
Jeroen Bakker sent in a great list of suggestions as a follow up to last week’s “Drifting” post.
David L. Akin is the Director, SpaceSystems Laboratory at the University of Maryland. He is also the author of “Akin’s Laws of Spacecraft Design.” He lists more than 40 laws, here are ten that I thought were directly applicable to software entrepreneurship, but the whole list is very funny and worth reading.
Applying Akin’s Laws of Spacecraft Design To Startups Read More »
“Always trust your client—and cut the cards.” Weinberg’s Sixth Rule of Trust Always be collecting data. Always be collecting multiple perspectives. “Always Be Collecting Data” The rule of ABCD “In God We Trust, All Others Bring Data” attributed to W. Edwards Deming Possibly a riff on “In God We Trust, All Others Pay Cash” In
It’s useful to think very deeply about a situation but beyond a certain level of effort or length of time you need to do some drifting and recharge. I think you need a mental circuit breaker for detecting an impasse and triggering activities that can lead to a change in perspective.
I think “virtual team” is rapidly becoming redundant: just as “horseless carriage” became car I think “virtual team” will become just team. Most project teams will have a virtual component (e.g. on-line workspace, chat histories) and geographically remote members, if only to involve suppliers, partners, and customers more seamlessly. More broadly I think that virtual
Virtual and On-Line Are As Superfluous As Horseless and Electric Read More »
Customer Development Requires a Willingness to Be Surprised And by “surprised” I mean: able to admit that your assumptions are wrong open to new insights from prospects willing to change your plans for your product or your startup willing begin again with a better frame of reference Inspired by Bob Lewis’ “Holiday Card to the
Customer Development Requires a Willingness to Be Surprised Read More »
Some quick thoughts on selling for software engineers. Sell results, not method. Land and Expand. Get clarity on the customer’s view of the problem. Listen.
Quick Thoughts on Selling For Software Engineers Read More »
Deformation professionelle is a French phrase that encapsulates the perspective that your view of reality is shaped by your profession.
Deformation Professionelle Of The Software Entrepreneur Read More »
Paying dues–putting the time in not only to understand but master a problem or situation–is a critical element of success in many circumstances.
Orienting, Observing, Doing Homework, and Paying Dues Read More »
If you accept the premise that we are living in an age of accelerating change, then you have to build and manage a learning process for your startup.
Building and Managing a Learning Process Read More »
A story from my interview process at Cisco. I asked “what are you doing to obsolete your product?”
What Are You Doing to Obsolete Your Product? Read More »
Earning and keeping your customers’ trust is essential to your success as a startup. Gerald Weinberg’s “Secrets of Consulting” offers “11 Laws of Trust” as a guideline for establishing and maintaining successful business relationships.
Keeping Your Customers’ Trust Read More »
