Don’t do a big launch before you have get answers to your customer discovery questions or you are running a very expensive test of your key customer and market hypotheses.
Q: Can We Launch First and Ask Customer Discovery Questions Later?
We have built an application that lets small businesses employees easily manage vacation days. Here is our game plan. What do you think?
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Complete Customer Discovery Before You Run An Expensive Marketing Campaign
A: You are making an implicit assumption that you have the right features for the right target customer to deliver a compelling benefit. This is a marketing campaign that assumes you have validated the key customer and market hypotheses.
You should be in a customer discovery mode with a new app like this, formalizing your assumptions and hypotheses and engaging in conversations with early prospects and early users to determine where you can create differentiated value. This is a brutally competitive space and a target of “Small business” is not a useful discriminant.
Vacation obligations and payment are subject to regulatory oversight, so while it’s good to stress the ease of use it would be useful to explore the integration required with the payroll system to make it truly stress free for a manager or small business owner.
Related Blog Posts
- Customer Discovery Framework
- The Nitty Gritty of Setting Up Customer Discovery Meetings
- Getting Better at Customer Discovery Conversations
- 5 Ways To Start Customer Discovery Interviews
- User Experience Research vs. Customer Discovery
- Appreciative Inquiry Mindset Essential to Customer Discovery
- Six Elements to Extract From Customer Discovery Interviews