Good Surveys Spark Conversations, Poor Ones Exhaust Prospects’ Patience

By | 2012-09-19T23:06:39+00:00 September 13th, 2012|skmurphy|2 Comments

About once a week or so I get a request that looks like:

Can you please fill out my 40 question survey to help me understand the market need for my new B2B product?

Here’s the thing. In B2B market you want the survey to start a conversation not to extract as much info as possible  but leave you without the potential for a relationship. What are the three most important things you need to know? Can you frame your questions in a way that communicates an understanding of the prospect’s needs  and a commitment to solving their problem?

If I don’t know you provide some links that point to blog posts or other indicators that you are real person with a deep interest in the problem you plan to address.  Give me some reasons to start a conversation with you if I believe that I have the problem you are asking about.

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  1. […] Used as title for Good Surveys Spark Conversations, Poor Ones Exhaust Prospects’ Patience […]

  2. […] Sean Murphy: The ones I hate promise they can be completed in three minutes but require you to answer every question–you hit next page and they send you back the last page with red all over questions you skipped. You get to the third page, realize that this “three minute survey” has dozens of questions, and find yourself exhausted. […]

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