Month: November 2014

Thanksgiving 2014

We did something different for Thanksgiving 2014: we held a Bootstrapper’s Potluck and hosted a dinner for a dozen people or so with our family. Thanksgiving 2014: Bootstrapper’s Potluck It was a chance for my sons to meet some real entrepreneurs and give folks who were new to the area or far from family a …

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Preventing & Managing Challenging Customer Situations

Here are my notes from tonight’s Professional and Technical Consultants Association (PATCA) meeting on “Handling Difficult Client Scenarios in an Agile and Effective Manner.” It was a candid discussion among primarily experienced consultants about real situations that were challenging–and frequently painful. Several good suggestions for preventing and managing challenging customer situations:

Managing Sales People

Managing sales people is a straightforward proposition: you get what you reward. Analyze the compensation package and ensure it isn’t encouraging what you don’t want or discouraging what you do. If you are unhappy with commitments the sales team is making you need to make it clear who needs to review and sign off on …

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