Customer Care
Customer care is treating your customers with respect and dignity. It requires curiosity and empathy on everyone’s part in a startup.
skmurphy
Quotes for Entrepreneurs Curated in January 2023
Quotes for entrepreneurs curated in January 2023 on a theme of honesty on the frontier: startups exploring new markets and new technologies.
Quotes for Entrepreneurs Curated in January 2023 Read More »
Clear in Hindsight: April 2022 ended a Minsky boom for startups
A Minsky boom is a period of economic growth characterized by increasing instability and speculation, ending in startup funding constricting.
Clear in Hindsight: April 2022 ended a Minsky boom for startups Read More »
Quotes for Entrepreneurs Curated in December 2022
Quotes for entrepreneurs: “If you can keep your head when all about you are losing theirs.” How to manage fear, doubt, greed, and success.
Quotes for Entrepreneurs Curated in December 2022 Read More »
Quotes for Entrepreneurs Curated in November 2022
Quotes for entrepreneurs curated in November 2022 around of theme of prudent risk-taking, the art of sound judgment in uncertain situations.
Quotes for Entrepreneurs Curated in November 2022 Read More »
Harsh Darji on How to Innovate Using Visual Thinking
Harsh Darji shares some of his drawings and his process of visual thinking. See how visual thinking can help you innovate your business.
Harsh Darji on How to Innovate Using Visual Thinking Read More »
Thanksgiving 2022: Reconnecting With Friends and Family
We should be grateful on Thanksgiving 2022, and make time for those small acts of kindness that allow others to be grateful.
Thanksgiving 2022: Reconnecting With Friends and Family Read More »
Newsletter Q4 2022: Problem Solving Checklists
Our Q4 2022 Newsletter is devoted to problem solving checklists for that can help entrepreneurs address common startup challenges.
Newsletter Q4 2022: Problem Solving Checklists Read More »
Managing Recurring Problems In Your Startup
Some examples of recurring problems in startups with self-debugging questions to help point you to root cause corrective actions.
Managing Recurring Problems In Your Startup Read More »
Chalk Talk 1-2-4-1
We use a four phase project planning model we call 1-2-4-1 which allocates time to planning, prototyping key challenges, finishing the bulk of the work, and polishing.
Chalk Talk 1-2-4-1 Read More »
Holly Hester-Reilly: Lean Product Principles in B2B
Holly Hester-Reilly offers a briefing on how to apply continuous product discovery and lean product principles in a B2B environment.
Holly Hester-Reilly: Lean Product Principles in B2B Read More »
Eight More From An “Incomplete Manifesto for Growth” by Bruce Mau
I had earlier blogged about the Incomplete Manifesto for Growth: Eight For Entrepreneurs, this is a follow on post that selects eight more statements by Bruce Mau for your consideration.
Eight More From An “Incomplete Manifesto for Growth” by Bruce Mau Read More »
Quotes for Entrepreneurs Curated in October 2022
Quotes for entrepreneurs on constructive confrontation and integrating needs: avoiding negotiating purely based on positions.
Quotes for Entrepreneurs Curated in October 2022 Read More »
Finding Common Ground and Workable Solutions
Some thoughts on finding common ground and workable solutions when trust is low and conversations are challenging.
Finding Common Ground and Workable Solutions Read More »
Scott Swaaley: A Good Advisor Provides Context
Scott Swaaley: “A good advisor provides context and helps you to clarify the best approach to a deal. Sean Murphy provides a wealth of perspective on business rules of thumb, successful practices from larger firms in different industries, and established business theory.”
Scott Swaaley: A Good Advisor Provides Context Read More »
People Who Recommend Sean Murphy
Luke Spear, Steve Blank, Conchita Franco-Serri, Mike Rowehl, and Taimur Alavi recommend Sean Murphy for customer development.
People Who Recommend Sean Murphy Read More »
Chalk Talk: How Buildings Learn
A chalk talk on Stewart Brand’s model for how six layers in a building change at different rates from his book “How Buildings Learn.”
Chalk Talk: How Buildings Learn Read More »
Quotes for Entrepreneurs Curated in September 2022
Quotes for entrepreneurs curated in Sep-2022 around the theme of gaining insight from experience–especially mistakes.
Quotes for Entrepreneurs Curated in September 2022 Read More »
Chalk Talk: Where is your team in the explore exploit continuum?
Where is your team in the explore exploit continuum? Are you in explore or exploit mode? If you are operating in a new area with high uncertainty then explore mode is the best posture. As you gain clarity you will typically transition to exploit mode.
Chalk Talk: Where is your team in the explore exploit continuum? Read More »
Quotes For Entrepreneurs Curated in August 2022
Quotes for entrepreneurs curated in August 2022 on the themes of maturing, the value of a sense of history, and the value of a long term perspective
Quotes For Entrepreneurs Curated in August 2022 Read More »