Each interaction with a business prospect or a customer has to promise an exchange of value: their time or money for at least the strong possibility of benefit. Many of the startup fantasy camp customer development training models neglect this and teach beginning entrepreneurs to rely on the kindness of strangers. This may work in […]
Q: How Do We Get A Business Prospect To Talk To Us? Read More »
You may have been the smartest person in the room for a long time, but getting into a room with a customer changes that because a key knowledge domain of interest is the customer’s situation and needs. Here are some suggestions for how to keep learning instead of acting like the smartest person in the
When You Are No Longer The Smartest Person In The Room Read More »
A recent question from an office hours session on how to handle a prospect asking you to critique a competitor when both of you have new offerings in a new application area.
Q: How To Critique a Competitor? Read More »
We are offering our “Getting More Customers” workshop 9:00am-1:30pm on Sat-Apr-23-16. Spend a morning working on your business with a mix of lecture, discussion with peer entrepreneurs, and reflection and writing. You will leave with a plan for getting the phone to ring and your inbox to fill with inquiries.
Getting More Customers Workshop April 23, 2016 Read More »
Getting better at customer discovery conversations requires preparation, practice, note taking, and follow-up. It can also be tremendously helpful if you can arrange for a partner who can observe, contribute, take notes, and de-brief with you. Even if you are a solo entrepreneur “trade interviews” with another entrepreneur: agree to help them with one of their
Getting Better at Customer Discovery Conversations Read More »
One of the most common questions I hear in conversations with entrepreneurs at a Bootstrapper Breakfasts, in Office Hours calls, or with clients–and not infrequently from myself when comparing notes with peers–is, “Am I making a fool of myself?” Here are some questions you can use to clarify your situation when you are starting to feel like a
Am I Making A Fool Of Myself? Read More »
As entrepreneurs we need to pay attention to the details that matter but to achieve even modest growth or scaling we also need to use delegation. We need to allow other team members to contribute their own strengths, experiences, and insights to the project at hand.
Delegation Needed For Growth Read More »
There are no undefended markets. Established markets are characterized by entrenched competitors who have strong brand identify and deep customer relationships. Although Bill Hewlett always strove to “attack the undefended hill,” the reality is that any market worth having is at least lightly defended by the status quo of current alternatives. When scouting a new
Customer Development: Scouting A New Market Read More »
An entrepreneur who succumbs to the illusion of progress does a startup more self-inflicted damage than almost anything else. Working on the wrong things squanders effort and irreplaceable time without gaining the learning needed for the actual efforts required.
The Illusion of Progress Read More »
Technology markets look like a game of rock paper scissors. Startups have to find an effective counter to a competitor’s offering not just a slightly better version. Their pebble cannot beat the incumbent’s rock, they have to use paper (and scissors is a really bad idea).
Rock Paper Scissors Read More »
In your early customer discovery conversations to assess demand for a new offering a wide range of customer needs and symptoms can trigger a leap to a solution, which just happens to be yours. Guard against this by probing to understand the root problem–have at least three questions that allow you to dig out the
How To Test Your Leap To A Solution Read More »
Retrospectives, Post Mortems, and After Action: end of year is a good time to assess what you have accomplished and what you have learned.
Newsletter: Retrospectives, Post Mortems, and After Action Reviews Read More »
Scott Robertson had a great post up last month on how to make content marketing work: be relevant, be different, be real, be useful, and be consistent. Here are some excerpts along with additional thoughts and commentary.
Scott Robertson Offers Five Tips on Content Marketing Read More »
LinkedIn allows you to post a professional profile and accept professional recommendations, and perform searches of the professional profiles of others you are considering doing business with. But with groups and posts it aspires to host content and be your first stop every morning. The risk is that it can become a time sink.
Don’t Let LinkedIn Become a Time Sink Read More »
Customer discovery interviews are key to discerning if a market exists for a product or service. Honing your discovery skills is essential for scaling.
Newsletter: Customer Discovery Interviews Read More »
Michael J. Riordan is a certified public accountant who has been in business in San Jose for more than 35 years. He gave a crisp briefing on “Bootstrapping a Service Business” at the Thursday Oct 8 PATCA meeting. He gave a great set of tips, here are my notes:
8 Tips For Bootstrapping A Service Business Read More »
Roderick Huiskamp (@RoderickH) is a Strategic Marketing Analyst with Fedex in Belgium. In this guest post he offers five ways to explore pricing, with three additional suggestions for the special case of professional services.
Roderick Huiskamp: Five Ways to Explore Pricing Read More »
Randy Cadieux, founder of V-Speed LLC, started to post some interesting articles in the Lean Startup Circle Group on LinkedIn in June of this year, in particular his “Working on the Edge of Failure.” The high reliability organization as a lot to teach startups so I decided to reach out to him to compare notes. This led
Scaling Up To a High Reliability Organization Read More »
I recently did an in depth interview with Jen Berkley Jackson of The Insight Advantage on primary research tools. Jen works with companies to help them make sure that they understand their customers better than any competitor or potential competitor. Her firm performs primary research for clients, using a variety of tools to gather information
Primary Research Tools: Q&A With Jen Berkley Jackson Read More »
In Chapter 9 of “Zen and the Art of Motorcycle Maintenance,” Robert Pirsig goes into an extended explanation of the Scientific Method using the metaphor of motorcycle repair. He stresses the value of an experiment log, explaining how to organize it so that you don’t become lost in exploring for solutions to a problem. I have
Organizing Your Experiment Log Read More »
