Sean Murphy

Treat Social Capital With the Same Care as Cash

Actively  Manage Expectations With Clear Communications Always Assume Everything You Do Will Become Public Listen For What Isn’t Being Said Predictable Behavior Inspires Trust Trust Doesn’t Scale, It’s Knit by Aligning Actions With Prior Commitments Related Posts Honesty in Negotiations The Business is Everyone’s Business Conserving Trust in a Downturn Bouncing Back

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Simple Client Satisfaction & Process Improvement Survey

Whether it’s a free phone call or a working session, a workshop, or a longer term engagement we normally send the following four question survey to all of the participants: Please help us improve our engagement and service delivery processes. Please take five minutes and answer the following four questions with one or two items

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Innovation Needs Starvation, Pressure, and a New Perspective

Successful innovation results when entrepreneurs manage their own shortcomings,  find a  problem they care about, and approach it from different angles with small safe-to-fail experiments. Dave Snowden on Culture and Innovation Dave Snowden has a thought provoking post on Culture and Innovation where he identified three  necessary, but not sufficient conditions for innovation to take

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