Month: September 2014

Mike Silverman 1964-2014

Mike Silverman passed away Sep-13-2014 after a 14 month battle with cancer. He was an entrepreneur with tremendous energy and integrity. I will miss him. He founded Ops A La Carte in 2002 and built it up to a training, testing, and consulting organization providing work for dozens of experienced reliability engineers.

Providing Phone Support When Bootstrapping

Q: I am bootstrapping a e-commerce web startup and working a day job to fund my business until revenue takes off. I am getting ready to launch but am worried how I can provide phone support for customer service issues and to close sales. Any suggestions?

Bill Meade: Customer Development and Schmexperts

Bill Meade (@BillMeade) is the Director of Data Science at Neal Analytics, a position he describes as, “Catalyst to a herd of genius cats, riding a machine learning cloud, into a business world about to discover analytical dreams can come true … easily. ” Bill has long experience with innovation, IP management, and customer  development. …

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Serious Problems With Business Model Canvas For Startups

Q: I’m just about to get out of the building to validate hypotheses and start learning, but I have a problem with the business model canvas. I have been advised to develop detailed hypotheses before starting customer discovery. This is my startup and I have no idea how to fill in the business model canvas …

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An MVP is Finished Only After You Have Early Adopters

Javid Jamae (@JavidJamae) is a Principal Engineer at Tout, where he heads up the experimentation and growth efforts; he leads a team focused on growing the viewership for both local and nationally syndicated content. Javid authored this great guest post on finding early adopters through customer interviews before building a minimum viable product (MVP) and it is …

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Entrepreneurial Mindset: Create Value For Others

Creating value for others is the core of the entrepreneurial mindset. It enables the exchange of value that fuels entrepreneur’s efforts to bring new ideas and products to market. Dan Sullivan: Entrepreneurs Make Two Decisions In “The Great Crossover,” Dan Sullivan offers the following insight on entrepreneurial mindset: Successful entrepreneurs differ from other people–not in their …

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Tristan Kromer on Testing Customer and Value Hypotheses

These are excerpts from  Episode 9 of Outlier on Air: Tristan Kromer, A Lean Approach to Business.  They are in the same sequence the took place in the interview but a number of stories and asides have been omitted to focus on what I felt were some extremely valuable insights from Tristan Kromer on clarifying and testing …

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